Shipping and Refunds Policy

Delivery

Products will be delivered within 5-7 working days after the order has been placed. FREE delivery nationwide for orders over R1000. A R100.00 flat rate is charged for nationwide delivery for orders under R1000. We have a Fast Track option for R280 to receive delivery between 1-3 working days after your order has been placed. All exchanges or refunds will require an additional fee of R150.

Refund and Returns

Refunds will be made within 7-10 days after goods have been inspected and courier fees deducted.

SALE items: We allow exchanges and returns but NO refunds. Postage will be for the account of the customer

We have a 72 hour return policy, which means you have 72 hours after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To log a return, you can contact us at info@sparklefairy.co.za
If your return is authorised, you will receive a return shipping label with instructions. All returns will require an additional fee of R150.

Damages

Please inspect your order upon receipt and contact us immediately if the item is damaged or if you have received the wrong item. We will then evaluate the issue and correct it accordingly.

Exchanges

If you would like to exchange an item or re-delivery, it will be arranged at an additional charge of R150. We advise you to contact us via email for arrangement.

Cancellation

Despite careful monitoring, and in exceptional cases, we might not have the product you ordered in stock. In that case, the purchase amount of the product, including shipping costs, will be credited to you.

Peak Periods

During very busy periods, alternate delivery times should be taken into consideration for all.

Missing or Short Items

Check that your parcel has not been tampered with. If it has, take a photo and contact us straight away at info@sparklefairy.co.za. Claims for shortages have to be reported within 24 hours of receipt. After this, we will be unable to assist, replace missing items or claim from insurance.

International Delivery

Please email us at Info@sparklefairy.co.za for a quote.